Shipping & Returns

We offer everyday FREE Standard Shipping on all European orders (incl. Switzerland) over 50SFR. Orders below 50SFR ship for 5SFR. 

DELIVERY TIMES

Our delivery times may vary. Once your order has been accepted, please allow 1-3 working days for your order to be processed. When your order has been shipped, please allow the necessary delivery time. Additional processing and delivery time may occur during holiday periods. You can find the delivery time relevant to you listed in the table below.

COUNTRIES PROCESSING TIME DELIVERY TIME
Switzerland 1 to 3 business days 1 to 2 business days in transit
Within Europe 1 to 3 business days up to 10 business days*
Rest of the World 1 to 3 business days up to 14 business days*

* Time may vary depending on local carrier and handling time at customs.

RETURNS & REFUNDS

For full information on our refund policy, please read below:

  • To request a return please send an E-Mail to: info@hibrows.ch You will need your email and order number to process this request. We will send you a return form to fill out. 
  • Please note we only offers refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of order. This is for hygiene reasons.
  • We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.
  • Any items that are not returned as new as per the above guidelines we won't be able to refund your product
  • Exchanges are subject to availability.
  • Return shipping costs have to be covered by the buyer
  • Please note that for Bundle Purchases, individual items cannot be returned separately.
  • If you have received a different item from the one you ordered - we're sorry! We will get the right product to you - just email us with the order details and we will sort the rest!
  • If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.
  • Refunds will be paid into the account that was used on the original order.
  • Card refunds can take between 5 - 10 days to show into your account.
  • For any additional information, please email info@hibrows.ch.